1. Introduction
PurePeptides™ ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or place an order.
2. Information We Collect
- Contact details — name, email address, phone/WhatsApp number, and delivery address provided at checkout.
- Order information — products ordered, order value, and correspondence regarding payment and delivery.
- Technical data — browser type, device, and anonymous usage data to improve the site.
3. How We Use Your Information
- To process and dispatch your orders and arrange payment.
- To contact you about your order via email or WhatsApp.
- To provide customer support and respond to enquiries.
- To send promotional updates only where you have opted in to our newsletter.
4. Sharing Your Information
We only share data with shipping carriers (DHL, Deutsche Post, Royal Mail) to fulfil delivery, and with payment processors as required to complete your purchase. We also use trusted service providers that process limited data on our behalf — including Google Analytics (website usage analytics) and Tawk.to (live chat) — under their respective privacy terms. We never sell your personal data to third parties.
5. Data Retention
We retain order records only as long as necessary to fulfil legal, accounting, and reporting requirements.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing sales@europemeds.com.
7. Cookies
Our site uses cookies necessary for functionality, together with analytics cookies (via Google Analytics) to understand how the site is used, and live-chat cookies (via Tawk.to) to operate our support chat. We do not use invasive third-party advertising trackers.
8. Live Chat
We use Tawk.to, a third-party live-chat service, to answer visitor questions and provide support. When the chat widget loads it may set cookies and process limited technical data — such as your IP address, browser, the page you are viewing, and any messages you send — on our behalf so that we can respond to you. Tawk.to acts as a data processor; see Tawk.to's privacy policy for details. Using the chat is optional, and you can close or ignore it at any time.
9. Contact
For any privacy questions, contact sales@europemeds.com or WhatsApp +33 7 58 56 35 17.